About Me

Hello! I’m Austine, an ICT professional specializing in Web Development, Networking, Software Solutions, and IT Support. I create innovative and reliable digital solutions to help businesses grow and succeed.

Who I Am

I am an experienced ICT professional with a passion for technology and problem-solving. Over the years, I have delivered top-quality services in web development, network administration, and software solutions for a variety of clients. I focus on creating efficient, user-friendly, and scalable solutions that make a real impact.

My expertise spans from building responsive and modern websites to setting up secure and optimized office networks, developing custom software, and providing ongoing IT support and maintenance. I am committed to delivering reliable, timely, and affordable ICT services.

You can also find me on freelance platforms: Fiverr and Upwork.

Academic Qualifications

Bachelor of Technology in ICT

Technical University of Mombasa
Sep 2012 – May 2016
Certificate of Excellence

Advanced networking & systems administration
Database management & software engineering
ICT infrastructure, security & project management

ITIL 4 Foundation in IT Service Management

Lernovate Technologies
13th – 20th June 2023
Certificate of Excellence

Service Value System & ITSM principles
Incident, Change & Problem Management
Continual service improvement frameworks

Retail & Related Management Certification

Achievo Limited
10th – 21st September 2018
Certificate of Competence

Retail operations & customer service
Loss control & performance auditing
Inventory and shop-floor management

Kenya Certificate of Secondary Education (KCSE)

St. Thomas Aquinas Kalawa Boys’ High School
Feb 2008 – Nov 2011
Certificate of Achievement

YCS Organizing Secretary (Leadership Position)
National Science Congress Representative
Outstanding performance in sciences & languages

Professional Experience

ICT Support Agent / Network & System Administrator

Naivas Limited (March 2023 – Present)

Provide user support via phone, onsite, and ticketing systems.
Administer LAN/WAN networks, routers, switches & firewalls.
Manage Active Directory, system updates, backup & recovery.
Monitor network performance and enforce security policies.
Automate tasks using PowerShell and support MS 365 services.

Loss Control Manager

Naivas Limited (2018 – 2023)

Led loss prevention operations and internal control systems.
Investigated fraud, shrinkage and process gaps.
Prepared audit and compliance reports for management.
Supervised installation of surveillance and security systems.

BOM Teacher

Kitumui Primary School (2016 – 2018)

Taught Mathematics, Science, Computer Studies & Kiswahili.
Served as Games Teacher & Boarding Master.

ICT Officer / Support Electoral Trainer / Presiding Officer

IEBC Kenya (2017)

Provided ICT support during national elections.
Trained election officials and managed KIEMS operations.
Served as Presiding Officer in Kitui Central Constituency.

What I Offer

Web Development

Creating modern, responsive, and scalable websites using HTML, CSS, JavaScript,PHP and WordPress.

Networking Solutions

LAN/WAN setup, router configuration, WiFi optimization, and office networking solutions.

Software Development

Developing POS, ERP, HRM, and custom web applications to streamline business operations.

IT Support & Maintenance

Reliable support, troubleshooting, system updates, and post-launch maintenance for businesses.

UI/UX Design

Designing intuitive and attractive interfaces to ensure excellent user experience and engagement.

SEO & Optimization

Optimizing websites for speed, search engines, and performance to maximize visibility and reach.

Cloud Solutions

Deploying, managing, and optimizing cloud services and storage for scalable business solutions.

Website Maintenance

Regular updates, bug fixes, backups, and performance optimization to keep websites running smoothly.